Privacy Policy - Summary

Purpose 

Forest of the Mind LTD is committed to protecting personal data and being transparent about how it is collected, used, stored, and shared. 

Scope 

The policy applies to: 

• The Forest of the Mind LTD website (forestofthemind.com) 
• All forms of contact for services, support, donations, employment, volunteering, etc. 
• Counselling referrals, including data collected for appointments. 

Data Collection 

Forest of the Mind LTD collects personal information: 

• Directly via forms, referrals, donations, event signups, applications, etc.  
• Indirectly via website data (e.g. IP address, navigation patterns), but not from social media platforms (though those platforms may collect data independently).  

Sensitive data (e.g., clinical notes) is protected under a separate confidentiality policy. 

Use of Personal Information 

Forest of the Mind LTD uses personal data to: 

• Deliver requested services or information  
• Manage appointments  
• Ensure safety (e.g. if someone is at risk)  
• Improve services and website usability  
• Conduct surveys or research (with consent)  
• Communicate via newsletters (with consent)  

Data Retention 

Data is kept only as long as necessary, usually not beyond seven years (e.g. for financial records), in compliance with GDPR and ICO guidance. 

Data Sharing 

Forest of the Mind LTD does not sell or share data for marketing. Information is only shared when legally required (e.g., risk of harm, abuse, or terrorism)  

Security Measures 

Forest of the Mind LTD uses digital and administrative safeguards. Website forms discourage sharing of sensitive information. 

Data Rights (Under GDPR) 

Individuals have rights to: 

• Access, correct, or delete their data 
• Restrict or object to processing 
• Receive a copy of their data (data portability) 

Forest of the Mind LTD may require proof of identity before processing such requests.  

Complaints 

Questions or complaints can be sent to Forest of the Mind LTD. Unresolved concerns can be escalated to the Information Commissioner’s Office (ICO). 

Cookies 

Cookies are used to: 

• Make the website function 
• Collect anonymous usage data 
• Enable social media sharing 

Cookies do not collect or share personal data. 

Policy Updates 

We may update this Privacy Policy from time to time. Please check this page occasionally to stay informed of any changes.  Last updated: June 2025